Shipping policy
If an order is returned to us because no one was present at the time of delivery or an undeliverable address , you will be responsible for re-shipping charges.
All orders originate from NY.
All orders placed after 12 PM will be shipped on the next business day. (Example: Orders placed at 1 PM on a Friday, will not ship out until Monday.) We are closed weekends.
Once your order is shipped, you will receive an email confirming your tracking number. Most orders should arrive within 5 to 7 business days from your ship date.
Please allow 1-2 business days for your order to ship and an additional 5-7 business days for its arrival for in-stock items. In the event that an item is on backorder, please allow additional 7-10 business days for delivery.
Shipping days are Monday through Friday, holidays excluded.
Express Shipping will be shipped within 24 hrs of purchase. Express shipping charges will vary according to weight and location on orders. A notification via email will be sent with the exact shipping amount being charged.
If UPS has made their final attempt to deliver the package, additional shipping charges will be applied for us to resend the package.
There will be an additional fee of $10 if incorrect information was supplied or there are changes to the order once it has been shipped.
International Orders:
Most international orders ship via UPS.
We do not accept returns on international orders.
The customer is responsible to pay customs and duties whenever it applies.
Problems with your order?
If you experience a problem or an error on your order, please contact us by email immediately.